Refund, Replacement, and Cancellation Policy
At Agriwale.com, the official platform of Soilscape Agriwale Revolution Private Limited, we are committed to providing agricultural products and services with honesty, transparency, and farmer-first values. As a company working directly with farmers across India, we understand the importance of clear communication and fair business practices in every order process — from booking to delivery.
This policy is designed to set proper expectations regarding order cancellation, refunds, replacements, and product-related concerns while protecting both our customers and operational integrity.
1. Order Cancellation Policy
Customers may cancel their order only before the order is dispatched from our warehouse or facility.
Once the order has been dispatched and handed over to the transport or courier service, the order will be treated as final and cannot be cancelled under any circumstances. Dispatch details may be shared through WhatsApp, phone call, or transport LR details.
To request a cancellation before dispatch, customers must contact our team immediately at:
2. Refund Policy
We follow a strict no refund policy once the order is dispatched.
As we deal in fertilizers, pesticides, herbicides, plant nutrition products, and other agricultural inputs, maintaining product safety, quality, and storage integrity is extremely important. Once products leave our warehouse, they cannot be returned, reused, or resold.
Therefore, refunds will not be provided after dispatch under normal circumstances. Any exceptional case, if applicable, will be reviewed solely by our internal management team.
3. Return & Replacement Policy
We do not accept product returns. All sales are considered final.
Opened, used, or partially consumed products will not be eligible for return or replacement under any condition.
Replacement will be provided only in the following case:
For any wrong product or damage-related claim, the customer must contact us within 48 hours of delivery and provide:
Without a proper unboxing video, no claim for damaged, missing, or wrong product will be accepted.
After verification by our support team, a suitable replacement may be provided if the claim is found genuine and valid.
4. Important Considerations
Products once opened, used, mixed, or partially consumed will not be eligible for replacement or return.
Claims made after 48 hours from delivery will not be accepted, as product condition and handling cannot be verified afterward.
Customers are strongly advised to inspect the parcel immediately at the time of delivery and record a complete unboxing video for safety and claim purposes.
This policy is created to ensure fair business practices, prevent misuse, and maintain smooth agricultural supply chain operations.
5. Communication and Support
For any concerns, clarification, or support related to orders, deliveries, or products, customers may contact us through:
Our team is committed to resolving all genuine concerns with responsibility, transparency, and respect toward every farmer and customer.
