Refund, Replacement, and Cancellation Policy

At www.agriwale.com, the official platform of Soilscape Agriwale Revolution Private Limited, we are dedicated to delivering agricultural products and services with honesty, transparency, and farmer-first ethics. As a company working directly with farmers across India, we understand the importance of clarity in every step of the process — from placing an order to final delivery.

We have designed the following policy to set the right expectations for order cancellations, refunds, and product-related concerns. We aim to resolve genuine problems in a supportive manner while also maintaining the integrity of our supply chain operations.

1. Order Cancellation Policy

Customers are allowed to cancel their orders only before the order has been dispatched from our warehouse or facility.

Once the dispatch process is initiated and the goods are handed over to the transportation service, the order is considered final and cannot be cancelled under any circumstances. Dispatch confirmation is typically shared with the customer via WhatsApp or phone call, along with LR (Lorry Receipt) details.

To request a cancellation before dispatch, please get in touch with our team as soon as possible at:

Email: sales.agriwale@gmail.com

2. Refund Policy

We follow a no refund policy once the order is successfully dispatched. Due to the nature of our products—fertilizers, pesticides, herbicides, and agricultural inputs—it is crucial that we ensure safety, product integrity, and regulatory compliance. Once these products leave our warehouse, they cannot be taken back or resold due to storage and handling sensitivity.

Therefore, we do not offer refunds on any order, except in special cases where our internal team deems it appropriate after evaluating a complaint.

3. Return & Replacement Policy

We do not accept product returns, as all sales are considered final. However, customer satisfaction is important to us, and we recognize that rare instances of issues may arise. In such cases, our resolution process is as follows:

  • If the product received is damaged, defective, leaking, broken, expired, or if there is a genuine issue with the quality, we request the customer to contact us within 48 hours of receiving the product.
  • The customer must share supporting photos, videos, and a brief description of the issue through WhatsApp or email.
  • After verification, our support team will speak directly with the customer, investigate the situation, and offer a suitable solution or replacement, if applicable.

4. Important Considerations

  • Products once opened, used, or partially consumed will not be eligible for replacement under any condition.
  • We do not accept claims made after 48 hours of delivery, as it becomes difficult to verify the condition post-delivery.
  • This policy is created to protect both our customers and our operational integrity as an agriculture-centric company.
  • Customers are advised to inspect the packaging and contents immediately upon delivery.

5. Communication and Support

We believe in open communication. For any concerns, clarifications, or grievances related to order cancellation, delivery, or product satisfaction, you can contact our team directly through the following channels:

Email: sales.agriwale@gmail.com
Website: www.agriwale.com

Our team is committed to resolving all genuine issues with respect, responsibility, and fairness.